Frequently Asked Questions
- How can I find a retailer?
- A: First, choose the product you are interested in. You can do this by browsing through the Our Products section on our website. Choose between Manufactured Homes, Modular Homes, Park Models or Cabins. If you are unsure about which home type is right for you, browsing through the photos in our Product Gallery will help you make your decision. Then choose the company that best suites your needs and location. On each product page is a list of the Cavco companies that sell that product. Visiting individual company websites will give you a much more detailed listing of that company’s models, floor plans and retailer options in your area.
- Can I buy directly from the Factory?
- A: Cavco does not sell directly to the public. You will need to find a licensed retailer in your area. Please go to the Our Products or Our Brands section of this website and choose the company that best suites your housing needs and location. On each product page is a list of the Cavco companies that sell that product. Visiting individual company websites will give you a much more detailed listing of that company’s retailer options in your area.
- Where can I find pricing information on your homes?
- A: All pricing comes from the local retailer, as they need to factor the cost of set-up, finish work, construction on site costs, etc., that a manufacturer would not be involved in. Please go to the Our Products or Our Brands section of this website and choose the company that best suites your housing needs and location. On each product page is a list of the Cavco companies that sell that product. Visiting individual company websites will give you a much more detailed listing of that company’s retailer options in your area.
- Can I make changes to my floor plan, such as kitchens, baths, etc.?
- A: Yes, Cavco has in-house engineering and design which enables us to customize your home by enlarging rooms, reconfiguring kitchens and baths and by making many other changes as you like. Talk with your local retailer about options available with your Cavco manufacturer.
- Can I take a factory tour to see how the homes are built?
- A: Yes, we would love to show you how we build our homes. Simply have your retailer make an appointment with one of our factories, and they will schedule an appointment for you to tour the plant with a Cavco representative or a representative from the Cavco company you have chosen to build with.
- Do you build to the modular code (UBC, IRC), in addition to the typical manufactured home (HUD code)?
- A: Yes, Cavco is a leader in building residential Modular homes. Cavco and our family of builders also have the ability to take most of our models and convert them from a HUD code to a Modular code, if you prefer that option.
Basic Service Information
Cavco believes that the best way to provide product service to customers is by using a specialized approach where each Cavco manufacturing facility handles the service on the homes it builds, rather than having a central service group. Therefore, it is important to contact the proper facility to obtain service. The phone number you should call for service is on the cover of the Homeowner’s manual that came with your home. If you do not have a Homeowner’s manual or you are unsure which facility built your home, the first seven digits of the serial number assigned to your home is a means of determining where it was built.
Note: If you are looking for service information, visit our factory listing on our Contact Us page for a complete list of our factories and their phone numbers.
Your first step in obtaining warranty work is to call the selling retailer, as stated in the “Owner’s Obligation” part of the “Manufacturer’s One Year Limited Warranty.” It is up to the selling retailer to determine whether your request is related to work they provided or the construction of the home and the manufacturer. The manufacturing facility should only be contacted if the service issues are not adequately addressed by the retailer.
Manufactured or “HUD Code” Homes Versus Modular Homes
A manufactured home is constructed entirely in a controlled factory environment, built to the federal Manufactured Home Construction and Safety Standards (better known as the HUD Code). This is a brief description of the differences between a HUD code home and a Modular home. This brief outline is not meant to be all inclusive. Either home can be referred to as a manufactured home since they are both built at a manufacturing facility and shipped to the site. However, the term “manufactured” is usually reserved for a HUD code home. Modular homes are sometimes referred to as “Factory Built Buildings” (FBB).
Modular Homes – Modular buildings (residential or commercial) are constructed to prescriptive design requirements as set forth in various building codes which can vary from area to area. (i.e. – UBC, IBC, SBC, NEC, etc.) Modular buildings are built to the same local building codes to which site-built structures are built. A modular building can be designed to be set on the site with or without a steel chassis or frame attached. Modular buildings can usually be placed anywhere. Most modular homes are set on a permanent foundation with stem walls and poured concrete footers.
HUD Code or Manufactured Homes – Manufactured homes (residential only) built to the United States Housing and Urban Development’s (HUD) Manufactured Home Construction and Safety Standards 3280 and 3282, dictated by Congress in 1974. These HUD code homes have flexible designs based on performance testing. However, the steel chassis or frame on a HUD code home must remain attached when the home is secured to the final home site and foundation. A HUD coded manufactured home can be sold in any state in the country because it is a nationwide code which preempts local building codes. HUD code homes sometimes require special zoning for placement. Manufactured homes are set with either pad and pier foundations or permanent foundations.